PRO.FIX.
Terms and Conditions
**1. Introduction**
Welcome to Pro.Fix, a unit of Protrude Infratech Private Limited, offering services by professional contractors including painters, plumbers, carpenters, and electricians. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our platform.
**2. Definitions**
- **"Platform"** refers to the Pro.Fix website and mobile application.
- **"User"** refers to any individual or entity accessing or using the platform.
- **"Service Provider"** refers to professional contractors or employees offering their services through the platform.
- **"Services"** refers to the tasks performed by Service Providers, such as painting, plumbing, carpentry, and electrical work.
**3. User Responsibilities**
- Users must provide accurate and complete information during the registration process.
- Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
- Users must not use the platform for any unlawful or fraudulent activities.
**4. Service Providers**
- Service Providers on Pro.Fix may be independent contractors or employees of Protrude Infratech Private Limited.
- Pro.Fix does not guarantee the quality of the services provided by Service Providers but strives to connect users with reliable and professional contractors.
**5. Booking and Payments**
- Users can book services through the platform, specifying the required task and preferred date and time.
- Payments for services must be made through the platform’s secure payment gateway.
- Any additional work beyond the initial scope will be quoted separately and must be paid for prior to commencement.
**6. Cancellations and Refunds**
- Users can cancel bookings up to 24 hours before the scheduled service without penalty.
- Cancellations made within 24 hours of the scheduled service are not entertained.
- Refunds, if applicable, will be processed within a reasonable timeframe and at the discretion of Pro.Fix.
**7. Limitation of Liability**
- Pro.Fix is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform or services provided by Service Providers.
- Users agree to indemnify and hold Pro.Fix harmless from any claims or damages resulting from their use of the platform.
**8. Intellectual Property**
- All content on the platform, including text, graphics, logos, and images, is the property of Pro.Fix or its licensors and is protected by intellectual property laws.
- Users may not use, reproduce, or distribute any content from the platform without prior written permission from Pro.Fix.
**9. Privacy Policy**
- Pro.Fix respects users' privacy and is committed to protecting personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose personal information.
**10. Modifications to Terms and Conditions**
- Pro.Fix reserves the right to modify these Terms and Conditions at any time. Users will be notified of any significant changes, and continued use of the platform constitutes acceptance of the modified terms.
**11. Governing Law**
- These Terms and Conditions are governed by and construed in accordance with the laws of Hyderabad, Telangana, India, and any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.
**12. Contact Information**
- For any questions or concerns regarding these Terms and Conditions, please contact us at [Your Contact Information].
By using Pro.Fix, you acknowledge that you have read, understood, and agree to these Terms and Conditions.